If you discover a mistake in your order, contact us ASAP via email (Contact Us page). If for any reason we have made a mistake processing your order, we will immediately make the necessary changes to your order and ship it at our expense. If you have made a mistake in placing your order, then you will be responsible for the UPS redirect fee (starting at $12) which will be debited to your account.
If you are dissatisfied with an item you order for any reason, we will refund the purchase price of that item provided that the item(s) in question is first returned within two weeks with a dissatisfaction explanation note in its original manufacturer's packaging at your expense. Once the returned item is received, we will refund your purchase price.
If you receive your order and any portion of your order is damaged, we will replace those damaged items at no cost to you. To receive your replacement items, please send us an email within two weeks of receiving your order with an explanation of how the damage occurred along with photos of the damaged items. We will then process your claim and reship the damaged items.